We are born with awesome skills. As humans we inherit lot of skills and we learn loads of working skills as we grow up. What are communications skills and why are they important for us? That’s a million Dollar question. Let’s talk about WHAT ARE COMMUNICATION SKILLS and how important are for us to learn the right kind of Communication skills at our workplace.

WHAT ARE COMMUNICATION SKILLS?

Communication skills are the ability we use when giving and receiving information to express some ideas, feelings or some update on a project doing with our fellow workers or clients. Communication skills involve listening, speaking, observing and empathizing. We communicate in different styles through face to face interaction, Phone conversations and Digital communication like email and Social Media.

EFFECTIVE COMMUNICATION SKILLS AT WORK

In day today’s work we communicate with lot of people. There are few ways we can be more effective while working with our office colleagues or Business meetings.

• BE CLAER AND CONCISE

  Always practice in reducing your talk and messages to its core meaning. It’s best to give the most necessary information when trying to communicate your ideas, instructions or messages. Always remember communication is information you hope to attain as result. Lack of clarity can result in a poor decision and result.

• PRACTICE EMPATHY

  In a busy working environment we all have our own ideas but if we do disagree with our colleagues, their point of views should be considered or discussed to reach the end results. Empathy is also beneficial when speaking to the customers in certain type of customers facing role. We must respect their views even if they differ from ours.

• RESPECT AND FREIENDLINESS

  Empathy leads to next communication skill –Respect. We must respect the ideas and opinions of others they will be more ease to communicate with you. Active listening and simply using the name of the person whom you are speaking can be very effective in communication. A friendly tone always encourages others to speak to you. Always try to personalised message to make other person feel you care.

• EMOTIONAL INTELLIGENCE

  Emotional intelligence is the ability to understand and manage your emotions so as to communicate effectively, avoid stress, overcome challenges and empathise with others. The four strands of emotional intelligence are self awareness, self management, Social awareness and relation management. This skill comes with the learning experience.

• CONFIDANCE AND OPENMINDNESS

  In all communications confidence (not over confidence) is important. Demonstrating confidence will give faith to your consumer to interact and believe you what you have promised. Maintaining eye contact during conversation and using firm but friendly tone will help you to gain faith over your customers and colleagues. Always open your conversation without having any agenda. Strong communication needs understanding others points of view even if you disagree with them try to reach to the middle ground that benefits all the parties.

• LISTENING AND ASKING GOOD QUESTIONS

  Good listeners are always benefited. Always pay attention what the other person is saying. Good question can improve the outcome of the communication. Ask the open ended questions which encourage a recipient to ask more questions.

• GIVING AND RECIEVING FEEDBACKS

  Strong communication can receive critical feedback and gives constructive feedback to others. Feedbacks are important to solve questions and strengthen the topics and projects at hand.

• DEGITAL COMMUNICATION

  Digital communication involves all the online communication. Proficiency in Digital communication has become necessity at our work place. To be successful in Digital communication adapt a growth mindset to learn the various technologies involve in digital communication and keep exploring the new ways to reach your clients.

WHICH JOBS REQUIRE STRONG COMMUNICATION SKILLS

Communication Skills are important in every space but some of the Profession you apply needs extra efforts to reach the audience or people.

• TEACHING

A teacher needs multiple communication skills like clarity, creativity, active listening and empathy. They need to use listening skills to understand the difficulties the students are facing along with excellent writing skills to prepare lessons and reports for the students.

• MARKETING

You need good communication to understand Business trends, requirements of the clients, need to ask questions, enter into negotiations with confidence and secure new business.

• HUMAN RESOURCES

HR needs to ask right questions, communicate with clarity and draft documents such as policies and contracts. They have to work in discretion and take people into confidence.

• FINANCIAL SERVICES

We need to be a good listener so as to cooperate with partners, stakeholders and employees. A finance Accountant needs to ask intelligent questions while preparing accounts or conducting audits so they can plan a full picture of a business in question.

The majority of jobs need good communication skills so they can express positively and in clear manner while writing and speaking in person.Communiaction is an essence for corporate success. Demonstrating strong communication skill conveys information to others in a simple way.

Good communication is about understanding instructions, acquiring new skills, making request, asking questions and relying information with ease.